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Managed IT Services
Professional Services Firm
Reduced Recurring Downtime by 60%
A local professional services firm with 45 employees was experiencing frequent system outages that disrupted operations, frustrated employees, and impacted client service. Their previous IT provider only responded to problems after they occurred, leaving the team constantly dealing with preventable issues.
Key Results
60%
Reduction in Downtime
< 15 min
Average Response Time
99.9%
System Uptime Achieved
100%
Patch Compliance
The Challenge
- Server crashes occurring multiple times per month
- Slow network performance affecting productivity
- Outdated software and missed security updates
- Reactive IT support with long response times
- No visibility into system health or potential issues
Our Solution
- Deployed 24/7 monitoring across all servers, workstations, and network devices
- Implemented automated patch management for operating systems and applications
- Upgraded aging network switches and wireless access points
- Established proactive maintenance schedules for all critical systems
- Provided direct helpdesk access with guaranteed response times
"Before working with ARIAS IT, we were constantly dealing with computer problems. Now we rarely think about IT because everything just works. When we do have an issue, they respond immediately."
Operations Manager
Professional Services Firm
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